Last Updated: October 3, 2026

Welcome to Kapdaay. These Terms & Conditions govern your access to and use of the Kapdaay website, https://kapdaay.store, and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing a product from Kapdaay, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

Please read these Terms & Conditions carefully before using our website.

1. About Kapdaay

Kapdaay is an online clothing and fashion brand offering apparel and related products through its website.

Throughout these Terms & Conditions, the terms “Kapdaay,” “we,” “us,” and “our” refer to Kapdaay. The terms “you,” “your,” and “customer” refer to the person accessing our website or purchasing our products.

Our website is available at:

https://kapdaay.store

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.

  • You will not use the website for any unlawful or unauthorized purpose.

  • You will not attempt to interfere with the security or functionality of the website.

  • You will not copy, reproduce, modify, distribute, or commercially exploit our website content without written permission.

  • You will not use our website to engage in fraudulent activities or place false or misleading orders.

  • You are responsible for maintaining the confidentiality of any account information associated with your use of the website.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website, or services.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colors may appear slightly different depending on your device, screen, or display settings.

  • Minor variations may occur between product photographs and the actual product.

  • Product measurements may have reasonable manufacturing tolerances.

  • Product availability may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions in product information where permitted by applicable law.

We will not intentionally provide misleading descriptions of our products.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we will contact you and may offer:

  • A replacement product;

  • A suitable alternative;

  • A refund of the amount paid for the unavailable product; or

  • Another mutually agreed solution.

5. Prices and Payments

All product prices displayed on the website are shown in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been confirmed at a stated price, subject to correction of obvious pricing errors.

Depending on the order and location, additional charges such as delivery fees or applicable taxes may be displayed during checkout.

We may offer promotional discounts, sale prices, coupons, or special offers. Promotional terms may vary and will be displayed with the relevant offer.

Unless specifically stated otherwise, promotions cannot be combined with other discounts or offers.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send you an order confirmation through email, SMS, WhatsApp, or another communication method provided by you.

An order may be cancelled or declined where reasonably necessary, including situations involving:

  • Product unavailability;

  • Incorrect product or pricing information;

  • Suspected fraudulent activity;

  • Duplicate or accidental orders;

  • Incorrect customer information;

  • Delivery restrictions; or

  • Other circumstances that prevent us from fulfilling the order.

If payment has already been received for an order that we cancel, we will arrange an appropriate refund where applicable.

7. Order Cancellation

If you wish to cancel an order, please contact Kapdaay as soon as possible after placing it.

Cancellation requests may not be accepted once an order has been processed, packed, dispatched, or handed over to the delivery service.

Once an order has been dispatched, it may be subject to our applicable return or exchange policy instead of cancellation.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated at checkout or through our order confirmation.

Delivery times may vary depending on:

  • Your location;

  • Courier availability;

  • Weather conditions;

  • Public holidays;

  • Operational delays;

  • Incorrect or incomplete delivery information; and

  • Other circumstances outside our reasonable control.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because the customer provided incorrect information, refused delivery, or was unavailable after reasonable delivery attempts, additional delivery charges or other arrangements may apply.

9. Delivery Inspection

Customers are encouraged to inspect their package upon delivery.

If the package appears significantly damaged or tampered with, please document the condition of the package and contact Kapdaay as soon as possible.

Where possible, retain the original packaging until any delivery or product issue has been resolved.

10. Returns and Exchanges

We want our customers to be satisfied with their purchases.

Returns and exchanges are subject to the specific return policy displayed on our website and/or provided with your order.

Unless otherwise stated, products must generally be:

  • Unworn;

  • Unwashed;

  • Unused;

  • In their original condition;

  • Free from stains, odors, makeup, perfume, or other signs of use;

  • Returned with original tags and packaging where applicable; and

  • Accompanied by the relevant order information or proof of purchase.

Products that have been customized, altered, washed, damaged, or used may not be eligible for return or exchange, except where applicable law provides otherwise.

Certain products may be excluded from returns or exchanges for hygiene, customization, promotional, or other legitimate reasons. Any such exclusions will be communicated clearly on the relevant product or policy page.

11. Incorrect, Damaged, or Defective Products

If you receive:

  • The wrong product;

  • The wrong size due to an order-processing error;

  • A product that arrived damaged; or

  • A product with a manufacturing defect,

please contact Kapdaay promptly with your order details and, where requested, clear photographs or videos showing the issue.

We will review the matter and, where appropriate, offer a replacement, exchange, refund, or other reasonable resolution.

Claims may be subject to verification.

12. Size and Fit

Customers are responsible for selecting the appropriate size based on the size chart provided on the website.

Please review the applicable size chart before placing an order.

Minor differences in measurements may occur due to manufacturing tolerances.

Kapdaay is not responsible for a customer's selection of the wrong size where the correct product and size were supplied according to the order.

13. Refunds

Where a refund is approved, the applicable refund amount and method will depend on the circumstances of the order and the payment method used.

Refund processing times may vary depending on the payment provider, bank, courier, or other third-party service.

Where a refund is due because of an error by Kapdaay, we will communicate the applicable refund arrangements.

Shipping or other charges may be non-refundable where they relate to services already provided, except where otherwise required by applicable law.

14. Cash on Delivery

Where Cash on Delivery (COD) is available, customers agree to accept and pay for their order upon delivery.

Repeated refusal of legitimate COD orders, providing false contact information, or intentionally placing fraudulent orders may result in restrictions on future COD purchases.

15. Promotions and Discounts

Kapdaay may occasionally offer sales, promotional codes, discounts, bundles, or limited-time offers.

Each promotion may have its own conditions, including:

  • Start and end dates;

  • Eligible products;

  • Minimum order requirements;

  • Maximum discount limits;

  • Usage limits; or

  • Other restrictions.

Promotions cannot be exchanged for cash unless expressly stated.

Kapdaay reserves the right to correct obvious errors or withdraw a promotion where necessary, while respecting applicable customer rights.

16. Intellectual Property

All content appearing on the Kapdaay website, including but not limited to:

  • Kapdaay name and logo;

  • Product photographs;

  • Graphics;

  • Designs;

  • Artwork;

  • Text;

  • Website layout;

  • Videos;

  • Marketing materials;

  • Product descriptions; and

  • Other original content

is owned by or licensed to Kapdaay and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our intellectual property without prior written permission.

17. Customer-Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to Kapdaay, you represent that you have the necessary rights to provide that content.

By submitting content, you grant Kapdaay permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, fraudulent, or otherwise inappropriate.

18. Third-Party Services

Kapdaay may use third-party services such as:

  • Payment processors;

  • Courier and delivery companies;

  • Hosting providers;

  • Analytics services;

  • Communication platforms; and

  • Other service providers.

These third parties may have their own terms and policies.

Kapdaay is not responsible for the independent policies or practices of third-party service providers, except to the extent required by applicable law.

19. Privacy

Your privacy is important to us.

When you place an order or use our website, we may collect information necessary to process your order and provide our services, such as:

  • Name;

  • Phone number;

  • Email address;

  • Delivery address;

  • Order information; and

  • Payment-related information required for processing.

We use customer information for legitimate business purposes, including processing orders, arranging delivery, providing customer support, improving our services, and communicating with customers.

For more information about how Kapdaay handles personal information and cookies, please refer to our Privacy Policy and Cookie Policy.

20. Cookies

Our website may use cookies and similar technologies to help provide functionality, improve website performance, understand website usage, and enhance your online experience.

By using our website, you acknowledge that cookies may be used as described in our applicable Cookie or Privacy Policy.

You may be able to manage cookie settings through your browser or available website controls.

21. Website Availability

We aim to keep the Kapdaay website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available;

  • Error-free;

  • Secure from every possible threat; or

  • Free from interruptions.

The website may occasionally be unavailable because of maintenance, technical problems, updates, hosting issues, or circumstances outside our reasonable control.

22. Prohibited Activities

You agree not to use our website to:

  • Commit fraud;

  • Place intentionally false orders;

  • Attempt unauthorized access to our systems;

  • Introduce malicious software or harmful code;

  • Interfere with website operations;

  • Scrape or copy website content for unauthorized commercial purposes;

  • Impersonate another person or business;

  • Violate applicable laws;

  • Infringe intellectual-property rights; or

  • Engage in activities that could harm Kapdaay, our customers, or our service providers.

23. Limitation of Liability

To the extent permitted by applicable law, Kapdaay will not be responsible for losses resulting from circumstances beyond our reasonable control, including certain delays caused by courier companies, telecommunications failures, natural events, government actions, technical failures, or other force-majeure events.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right, liability, warranty, or remedy that cannot legally be excluded or restricted under applicable law.

24. Force Majeure

Kapdaay will not be considered in breach of these Terms & Conditions where performance is prevented or significantly delayed by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, strikes, civil disturbances, government restrictions, internet or telecommunications failures, courier disruptions, or other events beyond our reasonable control.

25. Changes to Products, Services, and Terms

Kapdaay may update its products, services, website content, policies, and these Terms & Conditions from time to time.

Updated Terms & Conditions will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the updated terms, to the extent permitted by applicable law.

26. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Where applicable, consumer rights and protections provided by the laws of the relevant jurisdiction will continue to apply.

For customers and transactions subject to Sindh law, applicable Sindh consumer-protection legislation may also apply.

27. Dispute Resolution

If you have a concern regarding an order or service, we encourage you to contact Kapdaay first so that we can attempt to resolve the matter directly.

Nothing in this section prevents a customer from exercising any rights or remedies available under applicable consumer-protection or other applicable laws.

28. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to remain in effect.

29. No Waiver

If Kapdaay does not immediately enforce any provision of these Terms & Conditions, this does not mean that Kapdaay has permanently waived its right to enforce that provision in the future.

30. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Exchange Policy, Shipping Policy, and other policies referenced on our website, constitute the terms governing your use of Kapdaay and your purchases from us, subject to applicable law.

31. Contact Us

If you have questions about these Terms & Conditions, an order, a return, or any other matter relating to Kapdaay, please contact us through the contact information provided on our website.

Kapdaay
Website: https://kapdaay.store
Email: [kapdaay@gmail.com]
Phone/WhatsApp: [-923070226916]
Business Address: [Pakistan & USA]

By using the Kapdaay website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.