At Kapdaay, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective product, or need to request an eligible exchange or return, please contact us as soon as possible.

This Returns & Refunds Policy applies to purchases made through https://kapdaay.store.

By placing an order with Kapdaay, you acknowledge and agree to the terms of this policy, subject to any rights you may have under applicable law.

1. Return & Exchange Period

You may request a return or exchange within 30 days of receiving your order.

To be eligible, the product must generally be:

  • Unworn and unused;

  • Unwashed;

  • In its original condition;

  • Free from stains, odors, perfume, makeup, or other signs of use;

  • Returned with original tags and packaging, where applicable; and

  • Accompanied by your order number or other proof of purchase.

Products that do not meet these conditions may be rejected.

2. Size Exchange

If you ordered the wrong size, you may request a size exchange within 30 days of delivery, provided that:

  • The product is unworn and unwashed;

  • Original tags are attached;

  • The product is in its original condition;

  • The requested replacement size is available; and

  • The product meets our return requirements.

Only the same product/design may be exchanged for another available size unless otherwise agreed by Kapdaay.

Please check our size chart carefully before placing your order.

If the correct size was supplied according to your order but you selected the wrong size, the customer may be responsible for applicable return and re-delivery charges.

3. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number;

  • A clear photograph of the product received;

  • A photograph of the packaging or shipping label; and

  • A brief description of the issue.

After verification, Kapdaay may arrange a replacement or another appropriate resolution.

If the error was made by Kapdaay, we will cover the reasonable costs associated with correcting the mistake.

4. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours of receiving the order.

Please provide clear photographs or videos showing:

  • The product;

  • The damaged or defective area;

  • The packaging, where relevant; and

  • Your order information.

We will review the claim and, if the issue is verified, may provide a replacement, exchange, refund, or another appropriate solution.

Damage caused by normal wear and tear, misuse, improper washing, ironing, storage, or handling is generally not considered a manufacturing defect.

5. Products Not Eligible for Return or Exchange

For hygiene, quality-control, and product-condition reasons, we generally do not accept returns or exchanges for products that:

  • Have been worn;

  • Have been washed;

  • Have been altered or modified;

  • Are damaged after delivery through customer use;

  • Have stains, odors, perfume, makeup, or other marks;

  • Are missing original tags or packaging where required;

  • Were customized or specially made for the customer, unless the product is defective or otherwise eligible under applicable law; or

  • Are otherwise not in their original resalable condition.

Nothing in this section is intended to remove any rights or remedies that cannot legally be excluded under applicable law.

6. Sale and Promotional Items

Products purchased during a sale or promotional campaign may be subject to specific return or exchange conditions.

If a product is marked “Final Sale,” “Non-Returnable,” or otherwise identified as excluded from returns or exchanges, it will generally not be eligible for return or exchange unless the product is defective, incorrect, or applicable law provides otherwise.

Any special conditions will be communicated on the relevant product or promotional page.

7. How to Request a Return or Exchange

To request a return or exchange, contact us using the details below:

Email: kapdaay@gmail.com

Please include:

Order Number:
Customer Name:
Phone Number:
Product Name:
Reason for Return/Exchange:
Photos/Videos: Where applicable

Do not send a product back before receiving return instructions from Kapdaay.

8. Return Approval

After receiving your request, Kapdaay may review the information and determine whether the product qualifies for a return, exchange, or refund.

If your request is approved, we will provide instructions regarding the return process.

Products returned without prior approval or without following the provided instructions may not be accepted.

9. Return Shipping Charges

If the issue was caused by Kapdaay

If you received:

  • The wrong product

Kapdaay will arrange an appropriate resolution and, where applicable, cover reasonable return-related costs.

If the customer selected the wrong size

If the correct product and size were supplied according to your order but you selected the wrong size, applicable return and re-delivery charges may be the customer's responsibility.

Change of mind

If Kapdaay accepts a return for a reason other than an error, damage, or defect, applicable delivery or return charges may be deducted from the refund or paid by the customer, where permitted.

10. Refunds

Once a returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be processed using the applicable refund method.

Refund amounts may depend on:

  • The product price;

  • Approved return circumstances;

  • Delivery or return charges;

  • Discounts or promotional offers; and

  • Any other applicable charges.

Where the return is due to an error or verified defect attributable to Kapdaay, we will not unfairly deduct costs that should reasonably be borne by Kapdaay.

11. Refund Processing Time

After a refund is approved, processing time may vary depending on the payment method and financial institution involved.

For online payments, the time required for the refund to appear in your account may depend on the relevant payment provider or bank.

Kapdaay is not responsible for delays caused by banks, payment processors, or other third-party financial services after we have initiated the refund.

12. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers have to generally made an advance payment.

If an eligible COD order is returned and a refund is approved, Kapdaay may request appropriate bank-account or other payment information necessary to process the refund.

Customers should provide accurate information when requesting a refund.

13. Order Cancellation

If you want to cancel an order, contact Kapdaay as soon as possible after placing it.

We may be able to cancel an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to the applicable return procedure.

For COD orders, refusing a legitimate delivery without contacting Kapdaay may affect eligibility for future COD orders.

14. Exchanges

Approved exchanges are subject to product availability.

If the requested replacement size or product is unavailable, Kapdaay may offer:

  • An alternative size, where available;

  • An alternative product;

  • Store credit; or

  • A refund, where applicable.

Any price difference for an alternative product will be communicated before the exchange is completed.

15. Store Credit

Where applicable, Kapdaay may offer store credit instead of a monetary refund.

Store credit:

  • May only be used toward eligible Kapdaay purchases;

  • Cannot generally be exchanged for cash;

  • May be subject to an expiry period if clearly communicated when issued; and

  • Cannot be transferred unless Kapdaay agrees otherwise.

Any specific conditions will be communicated when the store credit is issued.

16. Multiple Products in One Order

If you purchased multiple products in one order and wish to return only some of them, you may request a return for the eligible products.

The refund will generally relate only to the approved returned products and any applicable charges.

Promotional discounts applied to the original order may affect the final refund amount.

17. Promotional Discounts and Refunds

If a discount, coupon, bundle offer, or promotional code was used, the refund amount may be adjusted to reflect the actual amount paid for the returned product.

Returning one item from a multi-product promotion may also affect eligibility for the original promotional price.

18. Product Inspection

Returned products may be inspected before an exchange or refund is approved.

If inspection shows that the product has been worn, washed, damaged, altered, or otherwise does not meet the return requirements, Kapdaay may reject the return.

Where appropriate, we may contact you before making a final decision.

19. Delivery Refusal

Customers should not refuse delivery simply because they have changed their mind.

If you need to cancel or return an order, please contact Kapdaay and follow the applicable procedure.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

This does not affect your rights where the product is incorrect, damaged, defective, or otherwise subject to a valid consumer claim.

20. Lost or Undelivered Returns

Once a customer has been instructed to return a product, the customer is responsible for ensuring that the return is properly packaged and handed to the designated courier or return service.

Customers should retain the return tracking information until the return has been confirmed as received.

Kapdaay may request proof of shipment when investigating a missing return.

21. Refunds for Unavailable Replacement Products

If an approved exchange cannot be completed because the replacement product or size is unavailable, Kapdaay may offer a refund or another appropriate resolution.

22. Changes to This Policy

Kapdaay may update this Returns & Refunds Policy from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date.

The policy applicable to an order will generally be determined based on the terms communicated at the time of purchase, subject to applicable law.

23. Customer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded or restricted under applicable law.

Where applicable, statutory consumer protections will continue to apply.

24. Contact Kapdaay

For returns, exchanges, damaged products, defective products, or refund questions, please contact:

Kapdaay
Website: https://kapdaay.store
Email: kapdaay@gmail.com
Phone / WhatsApp: [+923070226916]